Privacy Policy

1. Introduction

MC-Element ("we", "us", or "our") operates the website at mc-element.com. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, create an account, place an order, or contact us. We are committed to handling your information responsibly and in compliance with the Singapore Personal Data Protection Act (PDPA).

2. Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, phone number, and company name when you register an account or submit a contact form.
• Order and billing data: shipping address, billing address, and payment details necessary to process your purchase. Payment card information is processed by our payment provider (Stripe) and is not stored on our servers.
• Technical data: IP address, browser type, operating system, and pages visited, collected automatically through server logs and analytics tools.
• Communication data: the content of emails, contact form submissions, and RFQ requests you send to us.

3. How We Use Your Data

We use the data we collect for the following purposes:

• Processing and fulfilling orders, including shipping and invoicing.
• Responding to inquiries, RFQ submissions, and support requests.
• Managing your account and providing access to order history.
• Improving our website, product catalogue, and search functionality.
• Complying with legal obligations and preventing fraudulent activity.

We do not sell your personal data to third parties. We do not send unsolicited marketing emails unless you have explicitly opted in.

4. Cookies and Analytics

Our website uses cookies and similar technologies for essential site functionality, such as maintaining your shopping cart and authentication session. We may also use analytics services to understand how visitors use our site. These analytics services may set their own cookies and collect aggregated, non-personally identifiable data. You can control cookie settings through your browser preferences.

5. Third-Party Services

We use the following third-party services that may process your data:

• Stripe: payment processing. Stripe handles payment card data under its own privacy policy and PCI DSS compliance.
• Cloudflare: content delivery, DDoS protection, and image hosting. Cloudflare may process request metadata such as IP addresses.
• Shipping carriers: your name and delivery address are shared with the shipping carrier selected for your order.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of five years for tax and accounting compliance. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. All data transmitted between your browser and our servers is encrypted using TLS. Access to personal data is restricted to personnel who require it to perform their duties.

8. Your Rights

Under the PDPA, you have the right to access, correct, and request deletion of your personal data. You may also withdraw consent for specific data processing activities. To exercise any of these rights, contact us at sales@mcelements.com . We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at sales@mcelements.com or call +65 9850-6102 .